CRM Software

Novosales helps you exploit the right opportunities and maximize customer satisfaction and revenue. Get comprehensive, flexible support for customer relationship management processes that span marketing, sales and service activities. Below is the quick scope.

•    You can carry out an order confirmation check, which allows you to check if ordered items are in stock and you can confirm the sales order or you would like to do fresh sourcing in form of direct purchase or production.
•    Manage interactions with prospects and customers, whether by e-mail, phone call visit and maintain a history of interaction activities with your customers.
•    Maintain information about customers and other business partners, such as company and main contact details as well as partner status.
•    Customer categorizations are based on criteria such as a customer’s current contribution to your company’s revenue (high, medium low) and the customer’s potential revenue contribution.
•    Information gathered about prospects during lead generation is available during marketing, sales and service activities.
•    Your employees can enter and track data such as contact information, product interest and qualification level for each prospects.
•    You can create and change sales quotes and also run available-to-promise checks in real-time for the requested delivery date. Using analytics, you can analyze the number of leads and opportunities, sales volume and the opportunity pipeline.
•    You can use the solution to plan sales revenue targets at different levels, for example, by salesperson, product, product category customer.
•    Record sales person daily activity, assigned tasks status, expenses per activity and even daily time sheet.
•    Record and track customer complains and feedbacks and follow up on each sales or service delivered.
•    Track lost sales and non visiting customer for a time period. Retain your best customers and recall your old customers with new products and offerings as per their purchase pattern or industry types.
•    In case of retail environment create Customer Loyalty program and allot loyalty points on each sales and each new referred customer.
•    Configure customer payment terms, credit limit and cash discounts as per their payment and business status. Control and approve for complete business network from single location.
•    You can use selection criteria to create a specific target group for your marketing and campaign activities; for example, all customers within a specific zip code range.
•    A central marketing and sales data repository, allows you to enter, track market and competitors information such as company profiles, sales strategy papers, market research notes and news.

The CRM mobile app allows you to take insight on the road with you wherever you go, on whatever device you have at hand. You can do all you do in web application, in addition to that you can track your sales persons in real time using geo-tracking.