complaint management software

Novosales complaint management system ensures the efficient, consistent and cost-effective recording, tracking and reporting of all complaints and customer feedback. It is available as a cloud-based or on-premise system.

A well handled complaint is an invaluable opportunity to turn an unhappy customer in to a loyal one.

Novosales speeds up your process for resolving complaints, and helps you use that valuable feedback to make your products and services better.

•    Streamline complaint management operations and reduce costs by improving response and closure times.
•    Implement a global approach to complaint handling with multi-site usage, multilingual capabilities, regional reporting requirements and unlimited security levels.
•    Protect brand reputation and increase customer satisfaction by ensuring that complaints are investigated and responded to in a timely manner.
•    Automate the process of assigning complaints and related investigations based on manufacturing location and product type.
•    Further develop management of the complaint lifecycle with real-time trending and escalation of potential safety issues.

To compliment CMS, Novosales introduced mobile application for service engineers to attend their calls on the field and share feedback in real time which enhance customer service.